Delivery & Returns

UK DELIVERY & PRICES

We currently offer Standard Delivery, we hope to despatch your order within 24hrs. We will send your order via a premium next day service. Our current providers are DPD and Royal Mail. 

DELIVERY CHARGE £4.95 per order 

CHRISTMAS & NEW YEAR: Orders placed after 4pm 23rd December will be dispatched 30th December, next day delivery. The next dispatch date will be 3rd January 2020. 

Please note: Demand for the fabulous YCK products may cause delays while we restock, we would hope to do this within 3-5 working days. Some personalisation items can take upto two weeks from the time of order. 

 

INTERNATIONAL DELIVERY & PRICES

We currently do not offer international delivery, please get in touch via the 'contact us' page if you require international delivery.

 

CLICK & COLLECT

C&C is available from 6th January 2020. Collections will be from York City Knights, YSJ University Sports Park Haxby Road York YO31 8TA

 

IT'S OK TO CHANGE YOUR MIND

Not everything is perfect, so if you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to pop it back to us for an exchange or refund. We love being able to offer free UK delivery, but returns are the responsibility of the customer, and we do recommend using a recorded delivery service to ensure items make their way back to us safely.

We kindly ask that you make sure all products are returned in their original condition, with their original packaging and labels. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel or exchange your order.

 

RETURNS ARE SIMPLE:

  • Ensure you are returning within the 14-day time frame
  • Pop the unwanted items back into their packaging or suitable returns packaging
  • Complete the returns form included with your order, stating the items and reason for return. Alternatively, please state the details of anything you’d like to exchange.
  • Send it back to us at the following address (we recommend a recorded service)

York City Knights Store

C/o RedSodaCo Limited

1-3 Corpacq Stadium 

Sale

M33 3WB

  • We’re pretty speedy, so will typically turn around your refund/exchange within a few days. You’ll get an email to confirm once this has been processed.
  • All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5-10 working days to show in your account.
  • We are not responsible for returns costs.

 

FAULTY ITEMS

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

 

LATE RETURNS

Goods returned outside of the above time frames will not be accepted and will be returned to the customer.